This isn’t the first time we’ve seen technology transform public sector operations. The difference now is that change is everywhere, and technological advances are leaping over each other – so that every aspect of public sector operation is subject to digital disruption.
Some of the challenges being experienced by public sector organisations in Australia include:
- High service cost – customer and Infrastructure
- Multiple customer touch points
- Complex and hierarchical commission structure
- Cross-border jurisdictions and stakeholders
- Service delivery complexities and paper-based transactions
Opportunities for change
If you’re finding it hard to close the gap between what digital consumers expect and what you can deliver, you’re not alone. Having said that, it’s never been more important to transform your operations, quickly and efficiently, to keep your organisation responsive and relevant.
Governments need to explore future ways of working and utilise available and emerging technologies to meet the evolving needs of their community. Growing customer expectations for ease of service and the cost of delivering these through inefficient processes or siloed information are the drivers of change. The opportunities for governments to unlock a range of benefits through digital transformation cannot be ignored. This is the way of the future – both in terms of managing government operations and servicing citizens.
There are great economic, social and environmental benefits to be realised from adopting digital technologies in government, including:
The Infor Public Sector Difference
Our software solutions for the public sector are built from the ground up to help you simplify the overall business of managing government, address citizen concerns sooner, improve planning and reporting, and mamixise both revenue and capital investments. Find out more > http://www.infor.com/industries/publicsector/