Ultimately an organisations success is determined by the extent to which the talent and energy of people is leveraged to drive results. The depth of a team’s ability to communicate effectively influences how well potential is leveraged and is typically reflected in the standard of performance achieved. How well people communicate has the potential to influence not only clarity through awareness and understanding but also the strength of relationships reflected in trust, respect and engagement.
Read on to find out the five essential ways in which you can embed good communication in your organisation.
- Make it matter. Achieving a consistently high standard of effective communication across your organisation takes first recognising it as important and then making it an ongoing priority. Recognise the importance of communication in enabling you to tap into the full potential of your team by listening to their ideas and influencing their engagement.
- Be strategic. Being deliberate and specific about the outcomes you are working to achieve through your communication efforts goes a long way to helping you to realise them. Understand the ways in which you want to inform, consult, educate or engage your team. Purposefully leverage forums such as team and individual meetings, as well as tools such as staff newsletters, to achieve your objectives.
- Lead by example. Choose to consistently communicate in ways that demonstrate what is desirable. Expect every manager to provide regular and up-to-date information about objectives, strategies, priorities and progress. Ensure they communicate the potential and actual consequences of decisions and proactively influence awareness and understanding across their team. Expect that they not only inform but also consult and educate their teams.
- Share accountability. Ensure people understand not only how senior management, HR, head office or ‘corporate’ are responsible for effective communication, but also what is expected from them. Set expectations that every member of the team take ownership of the role they play to enable effective communication. Expect that people strive to improve their approach and skills so as to be an effective contributor to team success.
- Train your managers and people. Provide people at all levels of your organisations with the training and coaching support they need to learn to communicate well. Develop both the attitudes and skills needed to optimise the extent to which people are able to effectively collaborate and succeed together.
Karen Gately is a leadership and people-management specialist and a founder of Ryan Gately. Karen works with leaders and HR teams to drive business results through the talent and energy of people. She is the author of The People Manager’s Toolkit: A Practical guide to getting the best from people (Wiley) and The Corporate Dojo: Driving extraordinary results through spirited people. For more information visit www.karengately.com.au or contact firstname.lastname@example.org