According to Dennis, local governments need to engage directly with their residents, create plans in consultation with their community, and keep communicating at every stage of planning and implementation.
Watch the video to hear Dennis' insights on the importance of listening to your community – because understanding and serving the community is the very reason local governments exist!
Dennis Hovenden, CEO, Frankston City Council, LG Professionals Australia Director, and ICMA Executive Board member was recently interviewed at the ICMA Conference in Kansas City by online engagement specialists, OurSay.
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